Privacy Policy
Your privacy is important to us. Learn how we collect, use, and protect your information.
Last Updated: October 19, 2025
Our Commitment to Your Privacy
At Myrrgold, we take your privacy seriously. We use industry-standard security measures to protect your personal information and never sell your data to third parties. This policy explains our practices in detail and your rights regarding your information.
Table of Contents
1. Introduction
Welcome to Myrrgold's Privacy Policy. We are committed to protecting your personal information and your right to privacy.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.
We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date of this Privacy Policy.
2. Information We Collect
We collect information that you provide directly to us, information we obtain automatically when you use our services, and information from third-party sources.
Personal Information You Provide
- •Name, email address, phone number, and mailing address
- •Payment information (credit card details, bank account information)
- •Government-issued identification for verification purposes
- •Account credentials (username and password)
- •Purchase history and transaction details
- •Communication preferences
- •Any other information you choose to provide
Information Collected Automatically
- •IP address, browser type, and device information
- •Pages visited, time spent on pages, and navigation patterns
- •Referring website addresses
- •Cookies and similar tracking technologies
- •Location data (with your permission)
- •Mobile device information
Information from Third Parties
- •Identity verification services
- •Payment processors
- •Credit reporting agencies
- •Social media platforms (if you connect your account)
- •Marketing partners and analytics providers
3. How We Use Your Information
We use the information we collect or receive to:
Service Delivery and Operations
- •Process your transactions and fulfill orders
- •Create and manage your account
- •Verify your identity and prevent fraud
- •Provide customer support and respond to inquiries
- •Send transaction confirmations and updates
- •Manage vault storage and inventory
- •Process buyback and trade requests
Communication and Marketing
- •Send promotional emails about new products and special offers
- •Provide market updates and price alerts
- •Send newsletters and educational content
- •Conduct surveys and gather feedback
- •Personalize your experience on our platform
Legal and Security
- •Comply with legal obligations and regulatory requirements
- •Enforce our terms and conditions
- •Protect against fraudulent or illegal activity
- •Resolve disputes and troubleshoot problems
- •Monitor and analyze usage patterns
- •Improve our security measures
4. How We Share Your Information
We may share your information in the following circumstances:
Service Providers
- •Payment processors and financial institutions
- •Shipping carriers and logistics partners
- •Cloud storage and hosting providers
- •Customer service platforms
- •Marketing and analytics services
- •Identity verification services
Legal Requirements
- •To comply with applicable laws, regulations, or legal processes
- •To respond to lawful requests from public authorities
- •To protect our rights, property, or safety
- •To enforce our terms and conditions
- •In connection with an investigation of fraud or other illegal activity
Business Transfers
- •In connection with a merger, acquisition, or sale of assets
- •During bankruptcy proceedings
- •As part of a corporate restructuring
With Your Consent
- •When you explicitly agree to share information
- •When you opt-in to third-party services
- •For any other purpose disclosed at the time of collection
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information:
Technical Safeguards
- •SSL/TLS encryption for data transmission
- •Encryption of sensitive data at rest
- •Secure payment processing systems
- •Regular security audits and penetration testing
- •Firewall protection and intrusion detection
- •Access controls and authentication protocols
Organizational Measures
- •Employee training on data protection
- •Confidentiality agreements with staff and partners
- •Limited access to personal information on a need-to-know basis
- •Regular review of security policies
- •Incident response procedures
Important Notice
- •No method of transmission over the internet is 100% secure
- •We cannot guarantee absolute security of your information
- •You are responsible for maintaining the security of your account credentials
- •Notify us immediately if you suspect unauthorized access
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our platform.
Types of Cookies We Use
- •Essential cookies: Required for basic site functionality
- •Performance cookies: Help us understand how you use our site
- •Functional cookies: Remember your preferences and settings
- •Targeting cookies: Deliver relevant advertisements
- •Analytics cookies: Track and analyze usage patterns
Managing Cookies
- •You can control cookies through your browser settings
- •Blocking all cookies may affect site functionality
- •You can opt-out of targeted advertising through industry tools
- •We provide cookie consent management tools
- •Third-party cookies may be subject to their own privacy policies
Other Tracking Technologies
- •Web beacons and pixel tags
- •Session replay tools
- •Analytics platforms (e.g., Google Analytics)
- •Social media plugins
- •Heat mapping tools
7. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information:
Access and Portability
- •Request access to your personal information
- •Receive a copy of your data in a portable format
- •Request information about how we process your data
Correction and Deletion
- •Request correction of inaccurate information
- •Request deletion of your personal information
- •Note: We may need to retain certain information for legal purposes
Opt-Out Rights
- •Opt-out of marketing communications
- •Disable cookies through browser settings
- •Opt-out of targeted advertising
- •Withdraw consent where processing is based on consent
Additional Rights (Region-Specific)
- •Right to object to certain processing activities
- •Right to restrict processing in certain circumstances
- •Right to lodge a complaint with a supervisory authority
- •Right not to be subject to automated decision-making
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Factors we consider in determining retention periods include:
• Legal and regulatory requirements
• Contractual obligations
• Dispute resolution needs
• Business operational needs
• User account status
When we no longer need your information, we will securely delete or anonymize it.
9. Children's Privacy
Our services are not directed to children under the age of 18.
We do not knowingly collect personal information from children under 18.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
If we become aware that we have collected personal information from children without parental consent, we will take steps to delete that information.
Users must be at least 18 years old to create an account or make purchases.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence.
These countries may have data protection laws that differ from those in your country.
When we transfer your information internationally, we take steps to ensure appropriate safeguards are in place.
Transfer mechanisms we may use include:
• Standard contractual clauses approved by relevant authorities
• Adequacy decisions by competent authorities
• Your explicit consent
By using our services, you consent to the transfer of your information to countries outside your country of residence.
11. California Privacy Rights
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):
Your CCPA Rights
- •Right to know what personal information is collected
- •Right to know if personal information is sold or disclosed
- •Right to say no to the sale of personal information
- •Right to access your personal information
- •Right to equal service and price (no discrimination)
- •Right to delete personal information
How to Exercise Your Rights
- •Submit a request via email to privacy@myrrgold.com
- •Call us at 1-800-MYRRGOLD
- •We will verify your identity before processing requests
- •You may designate an authorized agent to make requests
- •We will respond within 45 days of receiving your request
Do Not Sell My Personal Information
- •We do not sell personal information to third parties
- •We may share information with service providers
- •You can opt-out of targeted advertising
12. European Privacy Rights (GDPR)
If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):
Legal Basis for Processing
- •Contract: Processing necessary to fulfill our contract with you
- •Legitimate interests: Processing for our business operations
- •Consent: Where you have given explicit consent
- •Legal obligation: Where required by law
Your GDPR Rights
- •Right of access to your personal data
- •Right to rectification of inaccurate data
- •Right to erasure ("right to be forgotten")
- •Right to restrict processing
- •Right to data portability
- •Right to object to processing
- •Right to withdraw consent
- •Right to lodge a complaint with supervisory authority
13. Marketing Communications
We may send you marketing communications about our products, services, and promotions.
You can opt-out of marketing emails by:
• Clicking the "unsubscribe" link in any marketing email
• Updating your communication preferences in your account
• Contacting us at support@myrrgold.com
Please note that even if you opt-out of marketing communications, we may still send you transactional emails related to your account and purchases.
We respect your communication preferences and will honor opt-out requests promptly.
14. Third-Party Links and Services
Our website may contain links to third-party websites and services.
We are not responsible for the privacy practices of these third parties.
We encourage you to read the privacy policies of any third-party sites you visit.
Third-party services may collect information independently of us.
Your interactions with third-party services are governed by their privacy policies.
Examples of third-party services include:
• Social media platforms
• Payment processors
• Analytics providers
• Advertising networks
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons.
We will notify you of any material changes by:
• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending you an email notification (for significant changes)
• Displaying a prominent notice on our platform
Your continued use of our services after changes are posted constitutes acceptance of the updated Privacy Policy.
We encourage you to review this Privacy Policy periodically.
16. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Contact Information
- •Email: privacy@myrrgold.com
- •Phone: 1-800-MYRRGOLD
- •Mailing Address: Myrrgold Privacy Team, [Your Address]
- •Data Protection Officer: dpo@myrrgold.com
Response Time
- •We will acknowledge receipt of your inquiry within 48 hours
- •We aim to respond to all requests within 30 days
- •Complex requests may require additional time
- •We will keep you informed of our progress